Privacy Policy

This Privacy Policy explains how 5gbd collects, uses, stores, and protects personal information when you use our platform at 5gbd.one. We are committed to being clear about what data we hold and giving you meaningful control over it. Reading this document takes about five minutes and will answer the questions most players in Bangladesh ask us.

Who Operates 5gbd

5gbd is the trading name of the entity that operates 5gbd.one. All data processed through the platform is controlled by 5gbd. If you have a question about how your information is handled, the fastest route is to email [email protected] or open a live chat session — our support team is available 24/7.

Information We Hold About You

5gbd only collects information that is genuinely necessary to run your account safely and comply with our obligations. The table below lists each category and why we ask for it.

We do not buy data lists from third parties or collect information about you from social media platforms without your direct action on our site.

Why We Process Your Data

5gbd uses your information for the following specific purposes:

• Account management — creating your account, verifying your identity, and processing login requests.
• Payments — confirming deposits (processed in about 3 minutes) and handling withdrawals (typically settled within 28 minutes after KYC is complete).
• KYC compliance — reviewing identity documents before your first withdrawal. Documents accepted: National ID Card (NID), Passport, or Driving Licence. Review takes up to 12 hours.
• Fraud and security checks — detecting unusual patterns that might signal account takeover or misuse.
• Responsible gaming — monitoring play patterns so we can offer self-exclusion tools when needed. Players must be 18 or older.
• Customer support — logging issues so our 24/7 live chat team can resolve them consistently.
• Service improvement — understanding which games and features players use most, in aggregate and anonymised form.
• Promotional communication — sending you offers about bonuses or new games, only if you have opted in. You can unsubscribe at any time.

Cookies and Similar Technologies

When you visit 5gbd.one, our servers place small text files (cookies) on your browser. We use three types:

• Essential cookies — keep you logged in and remember your session preferences. Blocking these will prevent the site from working.
• Analytics cookies — count page views and game loads so we can fix performance issues. Data is aggregated; no individual is identified.
• Marketing cookies — remember if you clicked an affiliate link so the right partner gets credit. These do not track you across other websites.

You can clear cookies via your browser settings at any time. The 5gbd Android app (version 2.6.4, 28 MB, requires Android 6.0 or above) uses similar session tokens stored locally on your device, not in a browser. Uninstalling the app removes them.

When We Share Information

5gbd does not sell personal data. We share information only in these limited circumstances:

Payment processors

Transaction data is passed to bKash, Nagad, Rocket, Upay, and bank transfer intermediaries only to the extent needed to complete your payment. Each processor has its own privacy terms.

Game providers

Providers such as Habanero, Spribe, CQ9, FA Chai, and Evolution receive your player ID and session token to load games. They do not receive your name, phone number, or payment details.

Legal and regulatory requests

If a lawful authority issues a valid request for account data, 5gbd will comply after reviewing the request carefully. We will notify you if we are permitted to do so.

Service providers

Hosting, analytics, and customer support tools may process your data on our behalf under strict data processing agreements that prohibit any independent use.

How Long We Keep Records

We hold account and transaction records for as long as your account is active and for a further period required by financial regulations — typically five years after account closure. Chat and support logs are kept for two years. If you request deletion of your account, we anonymise gameplay statistics but retain the records legally required for anti-money-laundering compliance.

Your Rights Over Your Data

As a 5gbd player you can exercise the following rights at any time:

• Access — ask for a copy of the personal data we hold about you.
• Correction — ask us to fix inaccurate details (for example, a misspelled name).
• Deletion — request removal of data we are not legally required to retain.
• Restriction — ask us to pause processing while a dispute is resolved.
• Portability — request your data in a machine-readable format.
• Objection — object to processing based on legitimate interest, including direct marketing.

To exercise any of these rights, email [email protected] with the subject line "Data Request". We aim to respond within 30 days. Identity verification is required before we can action the request.

Security Arrangements

All data in transit between your device and 5gbd.one is protected by TLS encryption (the padlock you see in your browser). Passwords are stored as one-way hashes — our staff cannot read them. Financial records are stored in isolated systems with strict access controls. We run regular security audits and penetration tests.

If you believe your 5gbd account has been accessed without your permission, contact our 24/7 live chat immediately or email [email protected]. We can freeze your account within minutes of receiving a credible report.

Players Must Be 18 or Older

5gbd does not knowingly collect data from anyone under 18. If we discover that a minor has registered an account, we close it, return any balance deposited, and delete the personal data as promptly as regulations allow. If you believe a minor has accessed our platform, please notify us immediately at [email protected].

Changes to This Policy

We may update this Privacy Policy when our services change or when regulations require it. The date at the top of this page always shows the most recent revision. If a change materially affects how we process your data, we will notify you by email or by an in-app notice at least 14 days before the change takes effect. Continuing to use 5gbd after the notice period means you accept the updated terms.

How to Reach Us

For any question about this Privacy Policy or how 5gbd handles your data, you have three direct routes:

• Email: [email protected] — replies within 24 hours on business days.
• Live chat: available 24/7 from any page on 5gbd.one or inside the 5gbd app.
• Help centre: 5gbd FAQ and Help Center covers common account and payment questions.

Please include your registered mobile number or email in any data request so we can verify your identity and act on your request without delay.